Shapes by Lou
Client Consent & Policy Agreement
Please read and sign below to confirm that you understand and agree to the following.
1. Payments & Deposits
A $100 non-refundable deposit is required to secure your booking. The remaining balance is due on or before your first scheduled service unless otherwise discussed.
Accepted payment methods are Cash or Zelle.
2. Cancellation & Rescheduling
At least 24 hours’ notice is required to reschedule an appointment.
Same-day cancellations, no-shows, or late cancellations may result in the scheduled session and deposit being forfeited.
3. Late Arrivals
Clients who are unavailable or more than 10 minutes late may have their session shortened, rescheduled, or forfeited depending on availability.
4. Sessions & Scheduling
Shapes by Lou is a mobile service. Appointment times may occasionally change due to traffic, travel distance, another client’s needs, or unforeseen circumstances.
If you feel unwell or ask for your session to stop, the session will end immediately.
5. Parking & Valet
The client is responsible for any applicable parking or valet fees at the service location.
6. Health & Safety
Clients must disclose any relevant medical conditions, recent procedures, infections or contagious illnesses, allergies, medications, post-operative complications, or other health concerns that may affect their service. This includes relevant blood-borne infections or conditions.
All health information provided will be treated as confidential and used only as necessary for your services and safety.
7. Medical Disclaimer
Shapes by Lou provides non-medical post-operative recovery support and does not diagnose, treat, or replace medical care from your surgeon or healthcare provider.
Clients are responsible for following their surgeon’s instructions, including when they are cleared to begin post-op massage.
8. Photo & Video Documentation
Shapes by Lou may take photos or videos during services to document recovery progress and results. Photos or videos may also be used for business, educational, or promotional content.
When content is shared publicly, the client’s face or identifying features may be blurred, cropped, or concealed for privacy. Permission will be requested before publicly sharing content that clearly identifies the client.
Clients may also request that their face or identifying features be concealed when photos or videos are taken.